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Frequently Asked Questions
Can I have my medications delivered?
Can I choose where and when I want my medications delivered?
Is there an extra fee for delivery?
What is your dispensing fee?
Do you direct-bill insurance benefits?
Do you accept my spouse’s insurance?
Is my private information shared with my employer or any other third party?
How secure is the information I provide?
I no longer have the email address I use to log in to the app.
My phone number has changed.
My insurance information has changed.
What are linked profiles?
How do I submit a Link Profile request?
I want to link a profile to my account that does not have a phone number or email address. What do I do?
Do I need the mobile app to use a kiosk?
Is there an extra fee to use a kiosk?
Why is my pick-up barcode not scanning at the pharmacy kiosk?
How do I order a repeat prescription or refill using the app?
Why don’t I have any refills left in the app?
Is the mobile app free to download?
How long does it take to register with the pharmacy after I download the app?
What if I forget the email or mobile number that I gave OnTheSpotRx?
How do I report a technical problem with the app?
I’ve downloaded the app but it’s not working. What should I do?
I received an email to set up my account but when I clicked the link to verify my email address, I got an error. What do I do?
I didn’t get the verification email during registration. What should I do?
Do I get a notification telling me that my PIN was reset successfully at the kiosk?
I have notifications turned ON in Settings. Why am I still not getting any notifications?
How do I transfer a prescription from my old pharmacy?
Why didn’t I get a notification that my transfer was successful?
Can I order a non-prescription (OTC) medication using the app?
How does the app make it faster to get my prescription at the kiosk?
Does taking a photo of a prescription give the pharmacist enough info to determine if my prescription is legitimate?
Where can I get the OnTheSpotRx app?
What can I do with the app?
Can I use my browser instead of the mobile app?